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AESP Webinar: Listen Up! How to Leverage Smart Speakers, AI & Voice Technology
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Hear the results and lessons learned.

 Export to Your Calendar 11/21/2019
When: 1:00 PM ET
Where: Online Webinar


Online registration is available until: 11/21/2019
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Listen Up!
How to Leverage Smart Speakers, AI and Voice Technology in Customer Service for Utilities

November 21, 2019 • 1 pm (ET)

 

 

Learn how utility companies are using voice technology in customer service.

We'll hear how one utility deployed a smart speaker application to two of the most popular smart voice technologies on the market today. Then we'll explore how another company is leveraging machine learning technology to mine call center recordings. This data is used to find customer sentiment, attitudes and coaching moments for call center agents.

See how you can apply this technology in your environment.


Speakers:
David Ricottone, Hydro Ottawa
Eric Sauve, Speebly


Moderator:
Eric Sauve, Speebly

 


Cost:

Active Member:  FREE
Non member:    $99 for this webinar
                             $245 for an individual membership plus all webinars during your membership year.

 

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