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Personalization and Relevance Achieve Customer Engagement

Posted By Karen Morris, Wednesday, September 13, 2017

Personalization and Relevance Achieve Customer Engagement

Atlanta GA, Today in Denver at the 30th anniversary of E Source’s Forum, with nearly 800 energy professionals registered, Apogee Interactive debuted their latest in a long list of firsts, surprising attendees and generating excitement about new innovative technologies. Energy professionals attending the Forum expect to learn about the latest energy trends and technologies.

Apogee chose this venue to unveil its latest success integrating its proprietary bill analysis algorithms with the Amazon Echo. With Apogee’s technology, Echo’s voice assistant, Alexa, responds to questions like, “Why has my bill changed from last month?” Alexa can now explain impacts such as weather, days of service, rate changes, and other factors related to home operation or behavior like guests in the home or changes to thermostat settings.

Using the same time-tested energy algorithms Apogee uses to power their comprehensive line of residential applications, Alexa pours over a customer’s 13-months of billing history along with weather coincident with the meter-read date and AMI data, when available, to give customers answers to commonly asked questions that can produce calls to the contact center.

Ken Black, E Source Co-Chairman, noted that this year’s registration is the highest in E Source history making it a perfect venue for such a launch.  “Apogee brings something new and insightful to the Forum, and we appreciate their commitment and focus on energy industry issues.”

Personalization continues to be Apogee’s hallmark message for energy professionals as demonstrated by their development of personalized energy summary reports and video bill explanations, all examples of what utilities can easily do to engage customers and build their digital presence.

According to Susan Gilbert, Apogee CEO and co-founder, “Personalization gives the utility an opportunity to be relevant to customers, and relevance causes customers to engage.”

In addition, Apogee demonstrated a new virtual presence device known to Big Bang Theory viewers as “Sheldonbot” or more aptly, “Joelbot,” since the virtual presence was that of the leading innovator in our industry, Apogee’s Chief Software Architect, Joel Gilbert, P.E.

Captivating attention and generating interest as he cruised the crowded aisles meeting and greeting friends and acquaintances, “Joelbot” was a show-stopper.  Conversations were warm and personal as he compared notes and caught up with colleagues he has known and consulted with for more than 30 years in the business.

Apogee Interactive, Inc.

Apogee Interactive is one of the nation’s leading providers of customer engagement software services for the energy industry. Partnering with utilities since 1993, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs and improved program performance for utilities. For more information, please visit www.apogee.net and follow them on Linkedin and Twitter at @apoweb.

Media Contact: Karen Morris, Apogee Interactive, 678-684-6801, kmorris@apogee.net

 

Tags:  Apogee Interactive  customer engagement  customer satisfaction  energy education 

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Apogee Interactive Launches Energy Platform for Information & Communication (EPIC) Targeted at Hard-to-Serve Customers

Posted By Karen Morris, Wednesday, August 9, 2017

New “EPIC” Suite of Digital Products Unlocks Engagement, Cost Savings

ATLANTA, GA – August 9, 2017 Apogee Interactive announced the launch of EPIC, the Energy Platform for Information & Communication (EPIC) that provides a compelling suite of cutting-edge digital customer engagement tools specifically targeted to low-income consumers, renters, and residents of multi-family buildings.  It shows them realistic ways to save energy and money that builds trust and customer satisfaction in this crucial (and growing) market segment.

EPIC communicates energy information targeted to customers who lack the ability to make significant home energy efficiency investments. It emphasizes how they can realistically control their energy costs and gives them meaningful insights into how small changes in behavior can add up to substantial savings. The platform is based on a customized edition of Apogee’s flagship Energy Advisor analysis application that provides customers insight into their energy use, habits, and trends. EPIC leverages email and texting to supply on-the-go energy efficiency guidance enabling families to take charge of their spend. Tips are tailored to a consumers’ household profile and can often be implemented right away with no outside assistance and at little or no cost.

EPIC’s capabilities begin with targeting the right customers for relevant program participation, then recruits and enrolls them.  Not stopping there, it continues with personalized progress reporting to keep customers engaged and motivated.  In addition, the platform includes Apogee’s most popular Special Purpose Calculators that give customers a unique look at the energy footprint of their household electronics and appliances. Optional engagement enhancements to the base EPIC offering include video messaging, alerts, bill explanations, and energy summary reports.

“Apogee’s Energy Platform for Information & Communication produces truly epic results for utilities and customers alike,” says Apogee CEO, Susan Gilbert. “While customers enjoy personal messaging with guidance about savings, utilities achieve increased customer satisfaction rates and lower operating costs from reduced call volume, improved cash flow, and less bad debt.”

For more information about EPIC’s advantages and how it could help you support your hard-to-serve customers, contact Apogee.

About Apogee Interactive, Inc.

Apogee Interactive is nation’s leading full-service provider of proactive customer engagement software services for utilities. A partner with the utility industry since 1993, Apogee’s digital engagement platform delivers on-line and outbound proactive, personalized communication to consumers nationwide. The company’s digital reach extends through more than 600 utilities to 48% of US households and businesses, increasing utility customer satisfaction and slashing costs. Apogee’s cloud-based, SaaS platform enables more meaningful customer engagement, proven sustainable energy results, and improved program performance for utilities. For more information visit www.apogee.net  or LinkedIn: https://www.linkedin.com/company/99046/

Apogee Contact: Karen Morris – 678-684-6801 – kmorris@apogee.net

Tags:  Apogee Interactive  corporate communications  customer engagement digital  digital engagement  energy education  energy efficiency programs  home energy retrofits  low income 

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FRANKLIN ENERGY SIGNS CONTRACT WITH PUGET SOUND ENERGY

Posted By Jamie Delk, Thursday, April 21, 2016

PORT WASHINGTON, Wis.– Franklin Energy Services, LLC, a leading national energy efficiency program implementation firm, announced today that it has signed a two-year contract with Puget Sound Energy – an electric and natural gas utility headquartered in Bellevue, Washington.

Franklin Energy will add Puget Sound Energy’s existing residential energy assessment program to its 2016/2017 residential portfolio.  The energy efficiency implementer will provide customer engagement and energy education through the delivery of residential energy assessments to qualifying Puget Sound Energy electric and natural gas customers.

“We’re aligned and ready to help Puget Sound Energy reach its program goals,” said Dan Tarrence, Franklin Energy Services Executive Vice President. “We are excited to open a local Seattle office – our first in the Northwest U.S., to support program operations. And while we head into this new territory, we are confident in our dedicated resources and long-standing experience in the residential market.”

“Puget Sound Energy is a reputable, responsible utility company within its community – with well over a century of providing energy services,” added Aron Jarr, Franklin Energy Senior Director of Business Development. “We’re thrilled that our services aligned with the needs of Puget Sound Energy and we’re eager to help them reach their energy saving goals.”

“PSE welcomes Franklin Energy as a capable and motivated service provider and ally, providing energy efficiency services to our residential customers” said Jeff Tripp, Manager of Residential Energy Management.  “Their reputation as a leader in the industry coupled with their dedication to providing a positive customer experience will ensure the continued success of PSE’s Energy Assessment program.”

 

About Puget Sound Energy

Puget Sound Energy is proud to serve neighbors and communities in 10 Washington counties. As the state’s largest utility, they support 1.1 million electric customers and 790,000 natural gas customers. Visit www.pse.com and follow them on Facebook and Twitter.

Tags:  customer engagement  energy  energy assessment  energy education  Energy Efficiency  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  PSE  Puget Sound  Puget Sound Energy  residential  Seattle  utility  Washington  Wisconsin 

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