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Top tags: Energy Efficiency  Apogee Interactive  customer engagement  Cadmus  energy  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  customer engagement digital  Customer Engagement Residential Programs  digital engagement  corporate communications  energy efficiency programs  Residential Programs  customer satisfaction  DSM  marketing  Behavioral  Customer Engagement Energy Efficiency  Energy Efficiency Experts of Tomorrow  ENERGY STAR  fiveworx  Solar  111d  Apogee  Customer EngagementResidential Programs  EM&V  Energy Analysis  energy education  Jamie Lalos 

New Navigant report: Bring Your Own Device DSM Programs for Utilities and Retail Energy Suppliers

Posted By Brett Feldman, Thursday, November 8, 2018

Bring Your Own Device DSM Programs for Utilities and Retail Energy Suppliers: Smart Thermostats, Hot Water Heaters, and Appliances, Energy Storage, and EVs and EV Supply Equipment: Global Market Analysis and Forecasts

https://www.navigantresearch.com/reports/bring-your-own-device-dsm-programs-for-utilities-and-retail-energy-suppliers

The global electric power industry is shifting away from centralized power generation toward a mix of distributed energy resources (DER) and smart energy management solutions. Known as the Energy Cloud, this shift positions the bring your own device (BYOD) market to allow customers to take advantage of a diverse range of smart, grid-interactive technologies. Such solutions enable customers to manage their energy consumption while maintaining optimal comfort.

BYOD refers to utility and non-utility programs that allow customers to purchase their own pre-approved, grid-responsive devices from a vendor. Customers can integrate the technology into demand response (DR) or energy efficiency programs managed through the utility, an energy supplier, or a third-party systems integrator. Three fundamental shifts are taking place as BYOD programs continue to grow across North America and enter markets worldwide. First, devices beyond thermostats are increasingly communicating with the electric power grid. BYOD broadens the range of consumer technologies eligible to participate in programs. Second, the broader BYOD programs are exploring the energy efficiency applications of bring your own thermostat (BYOT) programs. Third, BYOD programs are expanding to include retail choice electricity suppliers in deregulated markets and energy service providers.

This Navigant Research report examines the global BYOD market, with a focus on smart thermostats, hot water heaters and appliances, energy storage, EVs, and EV supply equipment. The report explores the market issues related to BYOD devices, including drivers, barriers, and trends, to highlight regional activities and programs. Global market forecasts, segmented by device type and region, extend through 2027. The report also analyzes utility and non-utility BYOD business models and shares case studies of BYOD programs incorporating various technologies in North America.

Tags:  customer engagement  DERs  Distributed Energy Resources  DSM  Energy Efficiency 

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Nexant successfully completes USAID Technical Assistance Program in India

Posted By Katy McSurdy, Wednesday, June 13, 2018

Nexant successfully completes USAID Technical Assistance Program in India

Creates strong ecosystem for clean energy

SAN FRANCISCO, CA, June 5, 2018— Nexant, a global provider of technology enabled solutions to the Utility and Energy industries, announced today that it has successfully completed the six-year bilateral Partnership to Advance Clean Energy – Deployment Technical Assistance (PACE-D TA) Program funded by the United States Agency for International Development (USAID) and the U.S. Department of State.

The PACE-D TA Program focused on deploying and scaling up energy efficiency, renewable energy, and cleaner fossil technologies through enabling policy and regulatory frameworks, institutional strengthening, pilot projects, business models, and capacity building of key stakeholders.

“We’re thrilled to be making a difference, bringing clean energy to India, and other countries around the world. Nexant’s Government Services group is dedicated to helping developing countries with access to affordable electricity and establishing the building blocks to a sustainable future,” said John Gustafson, CEO of Nexant.

The PACE-D TA Program facilitated nearly 585 MW of renewable energy and leveraged nearly $780 million USD of investment for clean energy in India. The interventions such as interconnection frameworks and standardized bid documents have put in place simple and transparent processes that can be leveraged by stakeholders beyond the Program’s duration.

“The PACE-D TA Program was initially for five years but the work done under the Program was highly valued by India’s Ministry of New and Renewable Energy. Consequently, the Program was extended by one year to assist eight new states to scale up solar rooftops,” said Matthew Mendis, Senior Vice President, Government Services, Nexant.

One key outcome of the Program was standardized curriculum and training through a network of partner institutions. The Nexant team organized over 200 training workshops to build the capacity of key stakeholders on microfinance, smart grid, and solar rooftop. A skilled workforce will help India design, implement, and monitor its clean energy programs efficiently.

“Proof of concept is critical for emerging technologies. The Nexant team supported nearly 20 pilot projects demonstrate the technical and financial viability of clean energy technologies such as smart grid, solar rooftop, solar irrigation, net zero energy buildings and microfinance,” said Matthew Mendis, Senior Vice President, Government Services, Nexant.

Senior USAID and Government of India officials celebrated the achievements of the PACE-D TA Program at a special event in New Delhi on May 17, 2018.

With the closure of the PACE-D TA Program, Nexant has successfully completed its fifth USAID program in the Indian sub-continent, which included South Asia Regional Initiative (SARI) I and II from 2000-2005. We focused on energy development and encouraging the cooperation and trade in energy resources among countries in South Asia.

### Nexant provides technology enabled solutions to the Utility and Energy Industry focused on the next generation intelligent grid, distributed energy resources, and the digital customer experience. Operating from 20 offices in the U.S., Europe, the Middle East, and Asia, the company's team of industry professionals has completed more than 5,000 engagements in over 70 countries. Its clients include major utilities, transmission and distribution system operators, chemical and petroleum majors, financial institutions, and Fortune 500 companies.

If you would like more information about this topic, please call Josh Johnson at 801.904.9678 or jjohnson@nexant.com.

 

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Tags:  building codes  Clean Energy  DSM  Energy Efficiency  Nexant  renewable 

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Navigant Research Report Shows Global Spending on Customer Engagement Through Demand Side Management (DSM) is Expected to Reach $1.1 Billion by 2027

Posted By Brett Feldman, Thursday, May 31, 2018

Navigant Research Report Shows Global Spending on Customer Engagement Through Demand Side Management (DSM) is Expected to Reach $1.1 Billion by 2027

To enhance competitiveness and meet customer expectations of new technologies, utilities and retail suppliers should invest in customer-centric DSM products

A new report from Navigant Research examines the global market for customer engagement through DSM (CEDSM), providing market forecasts for spending segmented by region, through 2027.

As customer expectations grow for new technologies, so does the market for CEDSM products, making it easier for utilities and retail suppliers to engage with them. However, uncertainty in the long-term cost-effectiveness of these solutions remains a barrier to global adoption, in addition to region-specific competitiveness of a deregulated energy supply market. Click to tweet: According to a new report from @NavigantRSRCH, global spending on CEDSM is expected to reach $1.1 billion by 2027.

“Because of the changes in consumer expectations, utilities and retail suppliers are seeking DSM software solutions that can lower the cost-to-serve and improve customer satisfaction and engagement,” says Brett Feldman, principal research analyst with Navigant Research.

According to Navigant, to enhance CEDSM competitiveness and customer acceptance, utilities and service providers should focus on combining budgets and revenue streams to cover costs, transition to newer business models while complementing existing DSM programs rather than replacing them, and offering accurate building energy use models to build customer trust.

This report, Utility Customer Engagement through DSM, examines the global CEDSM market, with a focus on market drivers and barriers, case studies, and forecasts for residential and commercial and industrial (C&I) CEDSM spending. The study examines the trends related to CEDSM to highlight regional activities and approaches to behavioral DSM and utility marketplaces. Global market forecasts for spending, broken out by segment and region, extend through 2027. The report also profiles key CEDSM solutions providers and provides recommendations for utilities, retail suppliers, and vendors that aim to enhance CEDSM effectiveness.

Contact: Stefanie Bradtner
+49.221.270.70.142
stefanie.bradtner@navigant.com

* The information contained in this press release concerning the report, Utility Customer Engagement through DSM, is a summary and reflects Navigant Research’s current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report’s conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

Tags:  Behavioral  customer engagement  customer engagement digital  Customer Engagement Energy Efficiency  Customer Engagement Residential Programs  Customer EngagementResidential Programs  customer satisfaction  digital engagement  DSM  Energy Efficiency  energy efficiency programs 

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Alliant Energy Advisor wins 2016 MEEA Inspiring Efficiency Award

Posted By Laura Orfanedes, Thursday, February 25, 2016

Alliant Energy Advisor wins 2016 MEEA Inspiring Efficiency Award  

Pilot used Fiveworx software to increase program participation,

improve c-sat, and deliver energy savings

KNOXVILLE, Tenn., February 25, 2016—Fiveworx (www.fiveworx.com), a digital customer engagement software company for the energy sector, today announced that client program, Alliant Energy Advisor, will receive the Midwest Energy Efficiency Alliance’s (MEEA) 2016 Education Award during MEEA’s Inspiring Efficiency Awards Dinner tonight in Chicago, IL. The award is presented to an organization that has developed and implemented a campaign, program, or strategy to increase knowledge and action on energy efficiency.

Alliant Energy in Wisconsin (WI) began piloting Fiveworx email marketing and marketing automation software in 2014 to address common barriers to energy efficiency, drive customer engagement, and increase energy efficiency program participation.  An independent evaluation of the pilot’s first nine months showed that Alliant Energy customers in the treatment group:

·       Exceeded enrollment expectations.

·       Participated in WI’s Focus on Energy program at double the control group’s rate.

·       Reported increased satisfaction with Alliant Energy and high satisfaction with the pilot         experience.

·       Achieved aggregate savings of roughly 525,000 kWh and 32,000 therms.

“The customer segmentation that underlies the Fiveworx platform allows us to talk with our customers in a more personalized way,” said Jeff Adams, team lead-customer programs and business support at Alliant Energy. “We can see that they are responding because they are taking more steps to save energy and indicating a higher degree of satisfaction with us.”

The WI Public Service Commission approved a second year and expansion of the pilot in 2016.

ABOUT FIVEWORX

Fiveworx is a customer engagement platform that was purpose-built for the energy sector. Our email marketing and marketing automation software features persona-based messaging created specifically to tap into energy customers’ deeper emotional drivers and motivate them to act, resulting in increased utility program participation, improved customer satisfaction, and energy savings. Visit fiveworx.com to learn more.

ABOUT ALLIANT ENERGY

Alliant Energy Corporation (NYSE: LNT), headquartered in Madison, Wis., provides regulated electric and natural gas service to approximately 950,000 electric and 410,000 natural gas customers in more than 1,200 communities across Iowa and Wisconsin. Alliant Energy’s mission is to deliver the energy solutions and exceptional service customers and communities count on – safely, efficiently and responsibly. Interstate Power and Light Company and Wisconsin Power and Light Company are Alliant Energy’s two public utility subsidiaries. For more information, visit alliantenergy.com.

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Tags:  #MES2016  Behavioral  Customer Engagement  DSM  Energy Efficiency  Fiveworx  Jamie Lalos 

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Apogee Interactive Named a Leading Behavioral Demand-Side Management Vendor

Posted By Karen Morris, Wednesday, December 16, 2015

Navigant Research publishes Behavioral and Analytical Demand-Side Management report

ATLANTA, (Dec. 16, 2015)Apogee Interactive has been named a leading vendor of behavioral demand-side management (DSM) programs to energy utilities, according to Navigant Research’s recent report, Behavioral and Analytical Demand-Side Management.

Navigant Research, a market research and consulting firm that provides analysis of global clean technology markets, defines behavioral DSM as utilizing “behavioral sciences and data analytics to engage customers and promote energy saving actions that can reduce load, encourage more efficient energy use, foster program participation, and reduce energy bills.”

Apogee was among the first companies to develop sophisticated algorithms to analyze utility customer energy use online and offer tailored energy saving recommendations, explain customers' energy bills in detail, and promote utility energy efficiency programs -- at the dawn of Internet use in the early '90s.

"We started the company 23 years ago using digital technology to help utilities educate their customers on energy efficiency," said Susan Gilbert, co-founder, president and chief executive officer of Apogee. "Today Apogee provides a complete digital engagement platform that communicates personalized information to each utility customer regarding their energy use, what's driving any changes in their monthly energy bills, and how they can start saving on energy costs immediately," she explained. "Our platform leverages the timeliness and convenience of multiple communications channels including texts, personalized video messaging through email, IVR and self-service tools on the utility's website."

Navigant Research’s Behavioral and Analytical Demand-Side Management report assesses the market drivers, technology trends, competitive landscape, and global market forecasts in the expanding field of DSM, and profiles Apogee as one of three leading behavioral DSM vendors.

“Behavioral DSM methods have recently emerged as discovering and promoting energy savings tools with the potential to reduce costs for energy consumers,” says Paige Leuschner, report author and research associate with Navigant Research. “In addition to being a tool for energy savings, utilities are also using DSM as a means for expanding solution offerings and enhancing customer engagement and satisfaction.”

"It's always been about helping utilities help their customers," Gilbert said. "The more consumers understand their energy use and participate in the utility's programs, the more they can take control of their energy costs and the more satisfied they become with their energy provider. Digital technologies today allow us to engage consumers faster, more effectively, reduce operating costs, and achieve a better result for all," Gilbert said.

 

About Navigant Research

Navigant Research, the dedicated research arm of Navigant, provides market research and benchmarking services for rapidly changing and often highly regulated industries. In the energy sector, Navigant Research focuses on in-depth analysis and reporting about global clean technology markets. The team’s research methodology combines supply-side industry analysis, end-user primary research and demand assessment, and deep examination of technology trends to provide a comprehensive view of the Energy Technologies, Utility Transformations, Transportation Efficiencies, and Buildings Innovations sectors. Additional information about Navigant Research can be found at www.navigantresearch.com.


Media Contacts:  Karen Morris, Apogee Interactive, 678-684-6801, kmorris@apogee.net

                           Lindsay Lorenz, Navigant Research, 303-493-5477, lindsay.lorenz@navigant.com

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Tags:  Analysis  Behavioral  DSM 

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