Print Page | Sign In | Join AESP
AESP Members Forum
Blog Home All Blogs
Members - here's the place to share your blog articles, white papers, articles, and announcements about new product releases, awards, new branch offices and other exciting news. Log-in and post your announcement here. We'll review, approve and post them for other members to see.


Search all posts for:   


Top tags: Energy Efficiency  customer engagement  Apogee Interactive  Cadmus  energy  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  customer engagement digital  digital engagement  Customer Engagement Residential Programs  DSM  energy efficiency programs  marketing  corporate communications  Residential Programs  Customer Engagement Energy Efficiency  customer satisfaction  Energy Efficiency Experts of Tomorrow  Behavioral  Customer EngagementResidential Programs  Energy Analysis  ENERGY STAR  fiveworx  Solar  111d  AESP One To Watch  Apogee  award  EM&V 


Posted By Jamie Delk, Tuesday, April 19, 2016

Remember the age of landlines? Can you just see yourself, reclined in your La-Z-Boy? Mindlessly twirling the telephone cord with your pointer finger? Certainly, it evokes nostalgia of a simpler time. And that it was.

In 1991, Congress enacted the Telephone Consumer Protection Act (TCPA) to regulate telemarketing and auto-dial calls. This law was recently modified by a Federal Communications Commission (FCC) Order to address our rapidly advancing mobile culture. These new regulations and guidelines are certainly blurring lines, causing complexity and confusion surrounding the TCPA – which is greatly affecting utility companies.   

How come? Utility companies employ certain communication technologies to share important information with their customers about everything from outages to energy efficiency opportunities. And as mentioned, nowadays, customers transact and engage almost completely from one source – their smartphones – whether accessing emails, texts, online content or calls.

From life management to subscribed promotions to support services, customers seek out and request communications be sent their way. According to Accenture, customers now expect updates and guidance from their utility companies beyond just their energy bill. And energy efficiency tops that list.[1]

J.D. Power and Associates 2012 Electric Utility Residential Customer Satisfaction Study also confirms 82% of customers prefer to be contacted regarding outages. That same study revealed that customer satisfaction is higher amongst customers who receive mobile updates from their utility (Tweet it!). In customers’ minds, this is a service, not telemarketing or unwanted advertisements.

In light of these recent changes and more explicitly defined regulations within the TCPA, utility companies and their vendors should examine their outbound customer communication practices. Violation of this Act could lead to high-priced TCPA fines – conduct that was permitted before is now scrutinized by the FCC.


Hold the phone. We have you covered. Download our complete whitepaper to learn more about TCPA’s regulations and how your business can stay compliant.

[1] Accenture, “The New Energy Consumers Architecting for the Future.” Copyright 2014.

Tags:  auto-dial  customer consent  energy  Energy Efficiency  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  TCPA  telemarketing  Telephone Consumer Protection Act 

Share |
PermalinkComments (1)

Lime Energy Awarded Small Business Direct Install Contract with Oncor Electric Delivery Co

Posted By Lime Energy, Monday, April 18, 2016

A Three-Year Performance Contract that Will Deliver Clean Energy Solutions to Businesses Across Central Texas

Newark, NJ, April 12, 2016 – Lime Energy Co. (NASDAQ: LIME) has been awarded a three-year contract with an expected value of $9 million to implement a Small Business Direct Install (SBDI) program for Oncor Electric Delivery Company (Oncor). Oncor will provide roughly $1.57 million in annual incentives for eligible commercial customers to improve efficiency in their businesses. Oncor and Lime Energy intend to deliver 6,680 MWh of energy savings and 1.6 MW of demand reduction in the following regions: Tyler, Waco, and Midland-Odessa. The program will be marketed under the Main Street Efficiency brand and will be available through 2019.

Through the Main Street Efficiency Program, Oncor will extend incentives to small and mid-size businesses with peak demand under 200kW, offering to pay up to 90% of the project cost to install energy efficiency measures in their commercial space. These updates may include upgrades to commercial refrigeration as well as new LED technology for both interior and exterior lighting. The program is designed to provide customers with a completely turn-key experience – Lime Energy will audit their facilities to identify potential savings, install the new technology, safely recycle the old equipment, and also provide financing to eligible customers.

Lime Energy’s business programs have helped revitalize cities across the country. “When businesses improve efficiency to lower their operating costs, they are able to reinvest those savings to strengthen both their businesses and their communities,” says Adam Procell, Lime Energy’s President and CEO. “Energy efficiency is one of the fastest, lowest cost methods to accelerate economic growth and Lime Energy is committed to delivering cost-effective clean energy solutions to communities across Texas.”

In addition to the immediate financial benefits this program will provide for small and mid-size business customers served by Oncor, Lime Energy will be able to create six local green jobs and provide a steady flow of projects for dozens of local electrical contractors.

“Small business and rural communities are important components of our customer base. This program will allow those customers to identify and implement energy efficiency improvements that can positively impact their businesses,” says Michael Stockard, the Director of Energy Efficiency at Oncor.

To learn more about Lime Energy please visit

About Lime Energy
Lime Energy is building a new energy future. As a leading national provider of energy efficiency for small business customers, Lime designs and implements direct install programs for our utility clients which consistently exceed program savings goals. Our award-winning, integrated services programs provide utilities with reliable energy efficiency resources while delivering the highest levels of customer satisfaction. This next generation approach is helping utilities across the country to go deeper and broader with the cheapest, cleanest and fastest energy resource that we have – energy efficiency.

Oncor is a regulated electricity business that operates the largest distribution and transmission system in Texas, delivering power to more than 3 million homes and businesses and operating approximately 119,000 miles of transmission and distribution lines in Texas.

This press release includes forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 including statements that reflect Lime Energy’s current expectations about its future results, performance, prospects and opportunities. Lime Energy has tried to identify these forward-looking statements by using words and phrases such as “may,” “expects,” “anticipates,” “believes,” “intends,” “estimates,” “plan,” “should,” “typical,” “preliminary,” “hope,” or similar expressions. These forward-looking statements are based on information currently available to Lime Energy and are subject to a number of risks, uncertainties and other factors that could cause Lime Energy’s actual results, performance, prospects or opportunities in the remainder of 2016 and beyond to differ materially from those expressed in, or implied by, these forward-looking statements. These risks and uncertainties are described in Lime Energy’s most recent Annual Report on Form 10-K or as may be described from time to time in Lime Energy’s subsequent SEC filings; such factors are incorporated herein by reference.

Heather Halstead
Corporate Communications Director

Tags:  Lime Energy  Oncor 

Share |

Cadmus, ISOS Launch Online CDP Reporting Training Series

Posted By Kathleen Humphrey, Tuesday, March 8, 2016
WALTHAM, Mass., February 25, 2016—The Cadmus Group, Inc. (Cadmus) announced today that it has partnered with ISOS Group (ISOS) to lead a series of online CDP reporting training sessions. The series, led by experts from both CDP-partner firms, will help parties with all levels of CDP reporting experience develop more efficient and thorough responses.The eight-hour training series appeals to a broad audience, from beginners to organizations that currently report to CDP. Training sessions will cover foundations of CDP reporting, CDP tools, best-practice examples, and additional resources for a deeper understanding of how to manage and disclose climate change impacts.

ISOS GroupThree cohorts will be made available for training, each lasting a span of three weekly sessions. Trainings will begin March 14, April 4, and May 9, with the third set of dates incorporating a supply chain focus. Registration information and more details can be found at

CDP is a globally recognized, independent, nonprofit climate reporting organization.

“CDP has created a lot of traction over the years, yet more is needed,” said ISOS co-founder Nancy Mancilla. “Collaboration is key to seeing real change. In that spirit, we are joining forces with Cadmus to deliver the CDP online trainings to provide a full spectrum of our collective expertise to training participants.”

“Measuring and reporting emissions is a powerful tool for organizations to gain meaningful insights into reducing their impact on climate,” said Kate Swayne Wilson, director of Cadmus’ greenhouse gas (GHG) and sustainability reporting practice. “Whether you’re a seasoned CDP reporter or haven’t a clue where to start, we and our skilled partners at ISOS will help you and your organization take a leading role in reducing emissions and climate reporting.”

About ISOS Group

ISOS is a collaborative sustainability enterprise that helps drive value creation for the world’s most innovative brands. We evaluate where our clients are and plot a course for where they want to be, through responsible business practices that make a lasting contribution to the well-being of their stakeholders and the planet at large. ISOS specializes in Global Reporting Initiative (GRI), GRESB and CDP disclosures, external assurance of CSR reports, and verification of GHG emissions and climate change data. ISOS Group’s long time status as GRI Certified Training Partners and CDP Silver Consultancy and Education Partners in the U.S. positions the group as practice experts—shaping credible reporting efforts in line with the world’s leading sustainability standards.

About The Cadmus Group, Inc.

Cadmus is an employee-owned consultancy committed to helping our clients address complex challenges by applying diverse skills and experiences in a highly collaborative environment. By assisting our clients in achieving their goals, we create social and economic value today and for future generations. Founded in 1983, we leverage our staff’s exceptional expertise in the physical and life sciences, engineering and built environment, social sciences, security, strategic communication, law, and policy to provide an array of research, analytical, and operational services in the United States and abroad.

Tags:  Cadmusm ISOS Group  CDP  training 

Share |


Posted By Mark Shaw, Friday, March 4, 2016


I am pleased to announce Kristi J. Kezar with Honeywell as the winning recipient of the Dynamic DSM shoes from the 2016 AESP Nat’l Conference & Expo in February.

Thank you for participating in our Dynamic DSM shoe drawing. We hope you learned more about Dynamic DSM and how we can provide you with our DSM Tracking System while you visited our booth.  As you run toward your company goals, we hope these shoes will take you even further on the journey.

Visit for further information about our DSM solution or contact Mark Shaw at 310.645.0006

Once again, Congratulations Kristi! 


Tags:  DSM shoes  Dynamic DSM shoes drawing  Green shoes winner 

Share |
PermalinkComments (0)

Congratulations are in order for WECC’s Bob Pfieffer

Posted By Kim Burtraw, Thursday, February 25, 2016

Tags:  Lifetime Achievement Award  WI DEHCR 

Share |
PermalinkComments (0)

Alliant Energy Advisor wins 2016 MEEA Inspiring Efficiency Award

Posted By Laura Orfanedes, Thursday, February 25, 2016

Alliant Energy Advisor wins 2016 MEEA Inspiring Efficiency Award  

Pilot used Fiveworx software to increase program participation,

improve c-sat, and deliver energy savings

KNOXVILLE, Tenn., February 25, 2016—Fiveworx (, a digital customer engagement software company for the energy sector, today announced that client program, Alliant Energy Advisor, will receive the Midwest Energy Efficiency Alliance’s (MEEA) 2016 Education Award during MEEA’s Inspiring Efficiency Awards Dinner tonight in Chicago, IL. The award is presented to an organization that has developed and implemented a campaign, program, or strategy to increase knowledge and action on energy efficiency.

Alliant Energy in Wisconsin (WI) began piloting Fiveworx email marketing and marketing automation software in 2014 to address common barriers to energy efficiency, drive customer engagement, and increase energy efficiency program participation.  An independent evaluation of the pilot’s first nine months showed that Alliant Energy customers in the treatment group:

·       Exceeded enrollment expectations.

·       Participated in WI’s Focus on Energy program at double the control group’s rate.

·       Reported increased satisfaction with Alliant Energy and high satisfaction with the pilot         experience.

·       Achieved aggregate savings of roughly 525,000 kWh and 32,000 therms.

“The customer segmentation that underlies the Fiveworx platform allows us to talk with our customers in a more personalized way,” said Jeff Adams, team lead-customer programs and business support at Alliant Energy. “We can see that they are responding because they are taking more steps to save energy and indicating a higher degree of satisfaction with us.”

The WI Public Service Commission approved a second year and expansion of the pilot in 2016.


Fiveworx is a customer engagement platform that was purpose-built for the energy sector. Our email marketing and marketing automation software features persona-based messaging created specifically to tap into energy customers’ deeper emotional drivers and motivate them to act, resulting in increased utility program participation, improved customer satisfaction, and energy savings. Visit to learn more.


Alliant Energy Corporation (NYSE: LNT), headquartered in Madison, Wis., provides regulated electric and natural gas service to approximately 950,000 electric and 410,000 natural gas customers in more than 1,200 communities across Iowa and Wisconsin. Alliant Energy’s mission is to deliver the energy solutions and exceptional service customers and communities count on – safely, efficiently and responsibly. Interstate Power and Light Company and Wisconsin Power and Light Company are Alliant Energy’s two public utility subsidiaries. For more information, visit


Tags:  #MES2016  Behavioral  Customer Engagement  DSM  Energy Efficiency  Fiveworx  Jamie Lalos 

Share |
PermalinkComments (0)

Congratulations Michael Goldman -"One to Watch" winner

Posted By Kim Burtraw, Wednesday, February 17, 2016
Congratulations Michael Goldman!  Michael was the winner of the "One to Watch" New Professional Award at AESP's 26th National Conference.

Tags:  AESP One To Watch 

Share |
PermalinkComments (0)

Cadmus Completes Deal to Acquire Obsidian Analysis

Posted By Kathleen Humphrey, Wednesday, February 17, 2016

WASHINGTON, D.C., February 4, 2016—The Cadmus Group, Inc. (Cadmus) announced today that it has completed a transaction to acquire Washington, D.C.-based consultancy Obsidian Analysis, Inc. (Obsidian). With this acquisition, Cadmus offers the technical and domain expertise necessary to address many of the most complex risks and challenges facing governments, communities, and businesses worldwide—from climate, energy, and water to security and resilience. Service to Obsidian’s existing client base will continue uninterrupted.

ObsidianLogo-webObsidian is a leading provider of management consulting services across the full range of security and resilience domains. With the addition of Obsidian, Cadmus’ portfolio of services for government and commercial organizations expands to include Obsidian’s cutting-edge emergency management, hazard preparedness, business resilience, cybersecurity, and national security expertise. These capabilities strategically complement Cadmus’ existing scientific, engineering, and policy expertise in energy, climate change, water, health, critical infrastructure, and the natural and built environments to create a unified firm that is uniquely positioned to help its clients thrive in a rapidly changing landscape.

“Our strategic partnership with Obsidian creates a comprehensive suite of expert offerings that governments and commercial organizations require to address the challenges presented by our changing world,” said Cadmus President and CEO Ian Kline. “In complex emerging areas of risk, such as climate change, water scarcity, public health protection, increasing urbanization, and resilience of critical infrastructure, our new firm now offers best-in-class expertise and experience.”

“By joining Cadmus, we are locking arms with a highly successful, high-energy, and like-minded company to bring increased capabilities to our existing clients while opening up opportunities to explore new areas,” said Obsidian president and co-founder Kevin O’Prey, Ph.D.

About Obsidian, A Cadmus Company

Washington, DC-based Obsidian provides outstanding management consulting services to decision makers across the full range of homeland security and business resilience domains. Obsidian’s capabilities cover the entire life-cycle of decision making—from analysis/assessment, to planning, to course-of-action development, to evaluation, to training and exercising, to stakeholder outreach and engagement. Founded by Dr. Kevin P. O’Prey and Matthew Travis, Obsidian was acquired by The Cadmus Group, Inc. in 2016.

Headwaters MB served as exclusive financial advisor to Obsidian in this transaction.

Pier Six Capital, LLC provided strategic and M&A support to Cadmus with respect to this transaction.

Tags:  cadmus  climate  energy  obsidian  resilience  security  water 

Share |
PermalinkComments (0)

VA Utilities are Increasing Customer Engagement with Video

Posted By Karen Morris, Tuesday, February 2, 2016

Tremendous Results Leads to Expansion of Apogee Interactive’s Solution


February 3 – Atlanta, GA - Apogee Interactive announced today that it is expanding its Personalized Video Messaging solution among Old Dominion Electric Cooperative’s (ODEC’s) member distribution cooperatives after success with ODEC’S early adopters.

Starting in February 2016, Southside Electric Cooperative and Northern Neck Cooperative will join Rappahannock Electric Cooperative and Community Electric Cooperative in using this solution to promote energy efficiency. Using variable data technology to turn data from the customer information system (CIS) into video animations which can be emailed to members, Personalized Video Messaging explains the impact of weather, number of days in the month and other usage factors that may have prompted changes in the bill. By the end of 2016, Mecklenburg Electric Cooperative, Prince George Electric Cooperative and BARC Electric Cooperative will begin using the solution to explain the customer bill, as well.

These cooperatives—along with A&N Electric Cooperative (ANEC), Choptank Electric Cooperative and Shenandoah Valley Electric Cooperative—can use Personalized Video Messaging to educate recipients on a variety of other topics including: capital credits, annual meetings, winter storms, prepaid metering and reducing energy consumption during peak usage, otherwise known as “Beat the Peak.” “Beat the Peak” is the video that Southside and Northern Neck executed during the summer of 2015 with tremendous success.

Email click-through rates for those using the solution reached an astonishing 30 percent, 26 percent higher than average email click through rate of four percent. Surveys administered by the cooperatives show that 95 percent of members find the videos easy to understand and 94 percent feel that they are useful.

As the person responsible for managing the energy efficiency and demand response programs for ODEC, Erin Puryear, manager of Member of Energy Innovation Planning, worked with its member-owner cooperatives to roll out the program. “Research from Experian found that open rates rose from seven percent to 13 percent when companies used the word ‘video’ in the email’s subject line. Another study from Marketo and Clearfit found that emails that used video for a direct call-to-action had a 53 percent higher click-to-open rate over emails without an obvious mention of video content,” said Puryear. “All of this said, the case for using video in email messages was compelling. The fact that the solution came from Apogee, a trusted partner that has worked with cooperatives for more than two decades, led us to choose this software for our member companies.”

Puryear and Greg Cook, vice president of administration and finance for Community Electric Cooperative will be presenting solution results at AESP National Conference, February 1 – February 4, in Phoenix. Their presentation: Wow'ing Customers with Personalized Videos for Bill Explanation and Demand Response, will be presented on Wednesday, February 3 from 3:15 PM – 4:15 PM.

Contact Apogee directly at 678.684.6800 or if you are interested in learning more about the Personalized Video Messaging Solution.

About Old Dominion Electric Cooperative (ODEC)

Headquartered in Glen Allen, Va., ODEC is a not-for-profit, member-owned, power supply cooperative. It supplies reliable, cost-effective, environmentally balanced, wholesale power to its 11 member electric distribution cooperatives, which provide affordable electricity to 1.4 million people in 70 counties in Maryland, Virginia and Delaware. Learn more at 


About Apogee Interactive
Apogee Interactive is one of the nation’s leading providers of customer engagement software services for US energy utilities. Partnering with utilities for more than 23 years, Apogee's digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee's proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs and improved program performance for utilities. For more information, please visit and follow them on Twitter at @apoweb.


Media Contact

Karen Morris
Apogee Interactive



This post has not been tagged.

Share |
PermalinkComments (0)

Cadmus Makes Three Strategic Senior Hires to Strengthen Development, Resilience Services

Posted By Kathleen Humphrey, Tuesday, January 5, 2016

WALTHAM, Mass., December 21, 2015—The Cadmus Group, Inc. (Cadmus), an environmental and energy consulting firm, today announced three major strategic hires that signal its commitment to expanding its services to meet the needs of its clients. Jennifer Curtin, James Hanlon, and Emily Wasley Seyller bring a wealth of experience and specialized expertise that will better help Cadmus’ clients address their most pressing environmental, energy, and economic challenges.

“Jennifer, Jim, and Emily are all extremely knowledgeable, experienced, and dynamic figures in their fields, who bring a phenomenal level of industry expertise to our firm,” said President and CEO Ian Kline. “I’m honored to have them join our team and very excited to work with them to help our clients develop innovative solutions to their most critical challenges.”

Jennifer Curtin

Jennifer Curtin

Jennifer Curtin, principal, specializes in environmental law and federal real estate policy. At Cadmus, she will be helping clients balance the priorities of environmental and economic development through innovative approaches to property reuse, public-private partnerships, and sustainability. Curtin has more than 25 years of experience in land use policy development and implementation, most recently at the Department of Defense. The list of civilian federal clients she has supported includes the U.S. General Services Administration, the U.S. Department of Energy, U.S. Department of the Interior, and the U.S. Forest Service.

Curtin is based in the Washington, D.C., area. She serves on the Board of Trustees of the National Park Trust and is a member of the National Brownfield Association and the Federal Real Property Association.

Jim Hanlon

Jim Hanlon

Jim Hanlon, principal, will serve as a key adviser in support of federal efforts to implement legislation improving environmental infrastructure in the United States. Hanlon’s distinguished career in public service included 40 years with the U.S. Environmental Protection Agency’s (EPA’s) National Water Program, most recently as director of the Agency’s Office of Wastewater Management, a position he held for more than 10 years. Among many achievements at EPA, he managed the implementation of the National Pollutant Discharge Elimination System permit program; managed federal financial assistance programs, including the Clean Water State Revolving Fund program with over $100 billion of assets in place; and led the design and launch of EPA’s WaterSense program.

Hanlon is based in the Washington, D.C., area. He has received numerous awards in recognition of his superb service, including the Meritorious Service Award on two occasions (bestowed by Presidents George W. Bush and Barack Obama), and is a member of the Water Environment Federation and American Society of Civil Engineers.

Emily Wasley Seyller

Emily Wasley Seyller

Emily Wasley Seyller, senior associate, specializes in climate adaptation and resilience to help federal, regional, state, and local governments and organizations prepare for, and respond to, the impacts of global and climate change. She has applied her skills as a coordinator, collaborator, and policy strategist to support executive-level stakeholders and policymakers across the federal government and in communities nationwide. Prior to joining Cadmus, Seyller served as the Inform Decisions and Adaptation Science Program Manager with the U.S. Global Change Research Program’s National Coordination Office, where, among other accomplishments, she was instrumental in coordinating and translating science to inform adaptation decisions across the Federal government and served as a contributing author of the Third National Climate Assessment’s Adaptation Chapter.

Seyller is based in Cadmus’ Oakland, California, office. She also serves as an adjunct fellow for the American Security Project and is a member of the Metropolitan Washington Council of Governments Climate, Energy, and Environment Policy Committee.

Tags:  cadmus  energy  resilience 

Share |
PermalinkComments (0)
Page 10 of 13
 |<   <<   <  5  |  6  |  7  |  8  |  9  |  10  |  11  |  12  |  13

Latest Tweets

Contact Us

15215 S. 48th St.
Suite 170
Phoenix, AZ 85044
Tel: 480-704-5900