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Apogee’s Engagement Tools Secure Digital Communications Award for Union Power

Posted By Karen Morris, Thursday, May 12, 2016

Union Power Cooperative Recognized for Most Innovative Use of Digital Communications by NRECA

For Immediate Release:

Atlanta, May 12, 2016

APOGEE Interactive, Inc. (www.apogee.net) a leading provider of digital engagement solutions for utilities announced today that Union Power Cooperative is the recipient of a National Rural Electric Cooperative Association Spotlight on Excellence award in the category of Most Innovative Digital Communications. The award recognizes exceptional communication and marketing practices among the nation’s energy cooperatives.

Union Power’s digital engagement strategy is powered by “My Energy Report,” Apogee’s outbound messaging platform designed to send participating members regular, personalized energy summary reports.  The summary reports include energy-use analysis, customized energy saving recommendations, and information on programs relevant to that member’s usage profile. The system also collects home profile data allowing Union Power to segment and target potential candidates for rebates and program offers.

Union Power’s My Energy Report program has achieved steady engagement among members with emails reaching unprecedented open rates of 50%. In addition, each enrollment counts towards North Carolina’s Renewable Energy and Energy Efficiency credits, a goal set by the State to achieve 10% by 2018.

Union Power’s cutting-edge engagement strategy is two-fold as the outbound messaging platform drives traffic to more self-help tools located on Union Power’s website www.union-power.com and its Energy Center. Features of the Energy Center include Apogee’s calculators and weather application, highlighting the flagship home energy audit that provides custom recommendations to members on how to save. Members also have access to multiple specialty calculators that drill down into energy savings specifics such as space heaters, lighting, water heating, and heat pump cost comparisons. In addition, the weather application provides the current weather and its daily impact on energy costs giving visitors reason to return to the site throughout the billing cycle.

“Union Power is excited to be honored for this prestigious award and share our success story at the NRECA Connect Conference in Portland. Our presentation will reflect three years of data collected from our digital campaign and reveal our plans moving forward as we partner with Apogee to embrace more advanced forms of digital technology like personalized video bill explanation,” said Luanne Sherron, VP Communications and Key Accounts, Union Power Cooperative.

Cindy Smallwood, Account Manager, Apogee Interactive, confirmed, “Union Power Cooperative has paved the way for utilities by proving that personalized energy reports can be the catalyst for increased customer satisfaction. In addition, they have seen increased online engagement by as much as 300%.”

Apogee Interactive and Union Power will present the full case study, “Increasing Customer Engagement and Satisfaction with Digital Tools” at NRECA’s Connect 2016 conference in Portland, Oregon, May 10th – 12th. To learn more about Apogee’s digital engagement tools visit www.apogee.net or contact info@apogee.net or 678-684-6801.

 

About Apogee Interactive

Apogee Interactive is one of the nation’s leading providers of customer engagement software services for US energy utilities. Partnering with utilities since 1995, Apogee's digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee's proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs, and improved program performance for utilities. For more information, please visit www.apogee.net and follow us on Twitter at @apoweb.

About Union Power Cooperative

Union Power Cooperative is an electric distribution cooperative headquartered in Monroe, NC. The Cooperative serves more than 72,000 member accounts in Union, Stanly, Cabarrus, Mecklenburg and Rowan counties and has more than 130 employees. Incorporated in 1939, the Cooperative has over 5,800 miles of energized distribution and transmission lines, 23 substations and 3 breaker stations.

 

 

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FRANKLIN ENERGY AWARDS ENERGY EFFICIENCY EXPERTS OF TOMORROW SCHOLARSHIP

Posted By Jamie Delk, Tuesday, May 10, 2016

PORT WASHINGTON, Wis.– Franklin Energy Services, LLC, a leading national energy efficiency program implementation firm, is pleased to announce the 2016 recipients of the annual Energy Efficiency Experts of Tomorrow scholarship. Awardees include Sage Lincoln (University of Pittsburgh) and Andrew Peterson (Iowa State University).

“This is the second year we’ve recognized future professionals through the Energy Efficiency Experts of Tomorrow scholarship program,” said Paul Schueller, Franklin Energy chief executive officer. “The talent came out in full force – beyond our expectations. We’re proud to help keep these future experts motivated in all of their endeavors.”

Franklin Energy will be accepting 2017 submissions later this year. Applicants must currently be enrolled post-secondary juniors or seniors with a declared major in engineering or environmental science.

Recipients will be selected by a non-biased third party panel, with an opportunity to receive $5,000 towards their education. Franklin Energy congratulates all candidates who submitted applications and encourage future qualifying students to apply.

 

About Franklin Energy Services, LLC

With over two decades in the industry, Franklin Energy designs and implements energy efficiency programs for utility, state and municipality clients nationwide and into Canada. The firm pinpoints goal-focused solutions for its clients and their customers across residential, multifamily, small business and commercial/industrial markets. As home of Efficiency@Work, Franklin Energy integrates all customer interaction including online application processing and in-field data collection through its technology suite.  Franklin Energy recently acquired Resource Action Programs, a designer and implementer of education based programs and kits. www.franklinenergy.com

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Tags:  energy  Energy Efficiency  Energy Efficiency Experts of Tomorrow  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  Iowa  Iowa State  Philadelphia  Pittsburgh  Scholarship  University of Pittsburgh 

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FRANKLIN ENERGY RECOGNIZED WITH THREE BUSINESS MARKETING ASSOCIATION AWARDS

Posted By Jamie Delk, Thursday, May 5, 2016

PORT WASHINGTON, Wis.– Franklin Energy Services, LLC, a leading national energy efficiency program implementation firm, is honored to receive three awards from the 2016 BMA Milwaukee Bell Awards.

BMA Milwaukee recognizes B2B marketers and communicators in southeastern Wisconsin for their work over the past year, including categories such as print, campaigns, tradeshow presence, collateral, digital and more. BMA announced the Excellence and Bell Award winners Thursday, April 21.

A national judging panel reviewed 131 submissions, ultimately narrowing down to name one best of show, 23 Bell Award winners and 42 Excellence Award winners. Franklin Energy took home the top Bell Award in the ‘Digital Campaign’ category, along with Excellence Awards in ‘Self Promotion’ and ‘Printing.’ This is the third consecutive year Franklin Energy has submitted and been honored by the premier B2B Marketing Association.

“Our internal corporate communications, marketing and creative teams are behind the scenes; yet there’s no doubt their talents stand out in everything they produce,” said Kevin McDonough, Franklin Energy Services President. “Franklin Energy has a focus of being a leader in our industry by utilizing social media to reach and engage both our clients and their customers. To have that recognized alongside well-known agencies is a testament to our team’s caliber and expertise.”

 “Our creative, marketing and communication teams are experts at what they do and knowing our industry,” adds Tina Semotan, Franklin Energy Services Senior Vice President. “They work diligently to elevate not only our brand, but our client’s brands, through quality campaigns and collateral. They fully deserve these honors.”

The complete list of the 2016 Excellence and Bell Award recipients are available on the BMA Milwaukee chapter site.

 

Tags:  Bell Awards  BMA  Business Marketing Association  corpcomm  corporate communications  creative  digital  energy  Energy Efficiency  Excellence Awards  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  marketing  printing  self promotion 

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FRANKLIN ENERGY SIGNS CONTRACT WITH PUGET SOUND ENERGY

Posted By Jamie Delk, Thursday, April 21, 2016

PORT WASHINGTON, Wis.– Franklin Energy Services, LLC, a leading national energy efficiency program implementation firm, announced today that it has signed a two-year contract with Puget Sound Energy – an electric and natural gas utility headquartered in Bellevue, Washington.

Franklin Energy will add Puget Sound Energy’s existing residential energy assessment program to its 2016/2017 residential portfolio.  The energy efficiency implementer will provide customer engagement and energy education through the delivery of residential energy assessments to qualifying Puget Sound Energy electric and natural gas customers.

“We’re aligned and ready to help Puget Sound Energy reach its program goals,” said Dan Tarrence, Franklin Energy Services Executive Vice President. “We are excited to open a local Seattle office – our first in the Northwest U.S., to support program operations. And while we head into this new territory, we are confident in our dedicated resources and long-standing experience in the residential market.”

“Puget Sound Energy is a reputable, responsible utility company within its community – with well over a century of providing energy services,” added Aron Jarr, Franklin Energy Senior Director of Business Development. “We’re thrilled that our services aligned with the needs of Puget Sound Energy and we’re eager to help them reach their energy saving goals.”

“PSE welcomes Franklin Energy as a capable and motivated service provider and ally, providing energy efficiency services to our residential customers” said Jeff Tripp, Manager of Residential Energy Management.  “Their reputation as a leader in the industry coupled with their dedication to providing a positive customer experience will ensure the continued success of PSE’s Energy Assessment program.”

 

About Puget Sound Energy

Puget Sound Energy is proud to serve neighbors and communities in 10 Washington counties. As the state’s largest utility, they support 1.1 million electric customers and 790,000 natural gas customers. Visit www.pse.com and follow them on Facebook and Twitter.

Tags:  customer engagement  energy  energy assessment  energy education  Energy Efficiency  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  PSE  Puget Sound  Puget Sound Energy  residential  Seattle  utility  Washington  Wisconsin 

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TCPA CRACKS DOWN ON CUSTOMER CONSENT

Posted By Jamie Delk, Tuesday, April 19, 2016

Remember the age of landlines? Can you just see yourself, reclined in your La-Z-Boy? Mindlessly twirling the telephone cord with your pointer finger? Certainly, it evokes nostalgia of a simpler time. And that it was.

In 1991, Congress enacted the Telephone Consumer Protection Act (TCPA) to regulate telemarketing and auto-dial calls. This law was recently modified by a Federal Communications Commission (FCC) Order to address our rapidly advancing mobile culture. These new regulations and guidelines are certainly blurring lines, causing complexity and confusion surrounding the TCPA – which is greatly affecting utility companies.   

How come? Utility companies employ certain communication technologies to share important information with their customers about everything from outages to energy efficiency opportunities. And as mentioned, nowadays, customers transact and engage almost completely from one source – their smartphones – whether accessing emails, texts, online content or calls.

From life management to subscribed promotions to support services, customers seek out and request communications be sent their way. According to Accenture, customers now expect updates and guidance from their utility companies beyond just their energy bill. And energy efficiency tops that list.[1]

J.D. Power and Associates 2012 Electric Utility Residential Customer Satisfaction Study also confirms 82% of customers prefer to be contacted regarding outages. That same study revealed that customer satisfaction is higher amongst customers who receive mobile updates from their utility (Tweet it!). In customers’ minds, this is a service, not telemarketing or unwanted advertisements.

In light of these recent changes and more explicitly defined regulations within the TCPA, utility companies and their vendors should examine their outbound customer communication practices. Violation of this Act could lead to high-priced TCPA fines – conduct that was permitted before is now scrutinized by the FCC.

 

Hold the phone. We have you covered. Download our complete whitepaper to learn more about TCPA’s regulations and how your business can stay compliant.



[1] Accenture, “The New Energy Consumers Architecting for the Future.” Copyright 2014.

https://www.accenture.com/t20160105T033226__w__/us-en/_acnmedia/Accenture/next-gen/insight-unlocking-value-of-digital-consumer/PDF/Accenture-2014-The-New-Energy-Consumer-Architecting-for-the-Future.pdf

Tags:  auto-dial  customer consent  energy  Energy Efficiency  Franklin Energy  Franklin Energy Services  Franklin Energy Services LLC  TCPA  telemarketing  Telephone Consumer Protection Act 

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Lime Energy Awarded Small Business Direct Install Contract with Oncor Electric Delivery Co

Posted By Lime Energy, Monday, April 18, 2016

A Three-Year Performance Contract that Will Deliver Clean Energy Solutions to Businesses Across Central Texas

Newark, NJ, April 12, 2016 – Lime Energy Co. (NASDAQ: LIME) has been awarded a three-year contract with an expected value of $9 million to implement a Small Business Direct Install (SBDI) program for Oncor Electric Delivery Company (Oncor). Oncor will provide roughly $1.57 million in annual incentives for eligible commercial customers to improve efficiency in their businesses. Oncor and Lime Energy intend to deliver 6,680 MWh of energy savings and 1.6 MW of demand reduction in the following regions: Tyler, Waco, and Midland-Odessa. The program will be marketed under the Main Street Efficiency brand and will be available through 2019.

Through the Main Street Efficiency Program, Oncor will extend incentives to small and mid-size businesses with peak demand under 200kW, offering to pay up to 90% of the project cost to install energy efficiency measures in their commercial space. These updates may include upgrades to commercial refrigeration as well as new LED technology for both interior and exterior lighting. The program is designed to provide customers with a completely turn-key experience – Lime Energy will audit their facilities to identify potential savings, install the new technology, safely recycle the old equipment, and also provide financing to eligible customers.

Lime Energy’s business programs have helped revitalize cities across the country. “When businesses improve efficiency to lower their operating costs, they are able to reinvest those savings to strengthen both their businesses and their communities,” says Adam Procell, Lime Energy’s President and CEO. “Energy efficiency is one of the fastest, lowest cost methods to accelerate economic growth and Lime Energy is committed to delivering cost-effective clean energy solutions to communities across Texas.”

In addition to the immediate financial benefits this program will provide for small and mid-size business customers served by Oncor, Lime Energy will be able to create six local green jobs and provide a steady flow of projects for dozens of local electrical contractors.

“Small business and rural communities are important components of our customer base. This program will allow those customers to identify and implement energy efficiency improvements that can positively impact their businesses,” says Michael Stockard, the Director of Energy Efficiency at Oncor.

To learn more about Lime Energy please visit www.lime-energy.com.


About Lime Energy
Lime Energy is building a new energy future. As a leading national provider of energy efficiency for small business customers, Lime designs and implements direct install programs for our utility clients which consistently exceed program savings goals. Our award-winning, integrated services programs provide utilities with reliable energy efficiency resources while delivering the highest levels of customer satisfaction. This next generation approach is helping utilities across the country to go deeper and broader with the cheapest, cleanest and fastest energy resource that we have – energy efficiency.

Oncor is a regulated electricity business that operates the largest distribution and transmission system in Texas, delivering power to more than 3 million homes and businesses and operating approximately 119,000 miles of transmission and distribution lines in Texas.

FORWARD-LOOKING STATEMENTS
This press release includes forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 including statements that reflect Lime Energy’s current expectations about its future results, performance, prospects and opportunities. Lime Energy has tried to identify these forward-looking statements by using words and phrases such as “may,” “expects,” “anticipates,” “believes,” “intends,” “estimates,” “plan,” “should,” “typical,” “preliminary,” “hope,” or similar expressions. These forward-looking statements are based on information currently available to Lime Energy and are subject to a number of risks, uncertainties and other factors that could cause Lime Energy’s actual results, performance, prospects or opportunities in the remainder of 2016 and beyond to differ materially from those expressed in, or implied by, these forward-looking statements. These risks and uncertainties are described in Lime Energy’s most recent Annual Report on Form 10-K or as may be described from time to time in Lime Energy’s subsequent SEC filings; such factors are incorporated herein by reference.

Heather Halstead
Corporate Communications Director
mediarelations@lime-energy.com
201-416-2575

Tags:  Lime Energy  Oncor 

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Cadmus, ISOS Launch Online CDP Reporting Training Series

Posted By Kathleen Humphrey, Tuesday, March 8, 2016
WALTHAM, Mass., February 25, 2016—The Cadmus Group, Inc. (Cadmus) announced today that it has partnered with ISOS Group (ISOS) to lead a series of online CDP reporting training sessions. The series, led by experts from both CDP-partner firms, will help parties with all levels of CDP reporting experience develop more efficient and thorough responses.The eight-hour training series appeals to a broad audience, from beginners to organizations that currently report to CDP. Training sessions will cover foundations of CDP reporting, CDP tools, best-practice examples, and additional resources for a deeper understanding of how to manage and disclose climate change impacts.

ISOS GroupThree cohorts will be made available for training, each lasting a span of three weekly sessions. Trainings will begin March 14, April 4, and May 9, with the third set of dates incorporating a supply chain focus. Registration information and more details can be found at http://isosgroup.com/sustainability-training.

CDP is a globally recognized, independent, nonprofit climate reporting organization.

“CDP has created a lot of traction over the years, yet more is needed,” said ISOS co-founder Nancy Mancilla. “Collaboration is key to seeing real change. In that spirit, we are joining forces with Cadmus to deliver the CDP online trainings to provide a full spectrum of our collective expertise to training participants.”

“Measuring and reporting emissions is a powerful tool for organizations to gain meaningful insights into reducing their impact on climate,” said Kate Swayne Wilson, director of Cadmus’ greenhouse gas (GHG) and sustainability reporting practice. “Whether you’re a seasoned CDP reporter or haven’t a clue where to start, we and our skilled partners at ISOS will help you and your organization take a leading role in reducing emissions and climate reporting.”

About ISOS Group

ISOS is a collaborative sustainability enterprise that helps drive value creation for the world’s most innovative brands. We evaluate where our clients are and plot a course for where they want to be, through responsible business practices that make a lasting contribution to the well-being of their stakeholders and the planet at large. ISOS specializes in Global Reporting Initiative (GRI), GRESB and CDP disclosures, external assurance of CSR reports, and verification of GHG emissions and climate change data. ISOS Group’s long time status as GRI Certified Training Partners and CDP Silver Consultancy and Education Partners in the U.S. positions the group as practice experts—shaping credible reporting efforts in line with the world’s leading sustainability standards.

About The Cadmus Group, Inc.

Cadmus is an employee-owned consultancy committed to helping our clients address complex challenges by applying diverse skills and experiences in a highly collaborative environment. By assisting our clients in achieving their goals, we create social and economic value today and for future generations. Founded in 1983, we leverage our staff’s exceptional expertise in the physical and life sciences, engineering and built environment, social sciences, security, strategic communication, law, and policy to provide an array of research, analytical, and operational services in the United States and abroad.

Tags:  Cadmusm ISOS Group  CDP  training 

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WINNER OF THE Dynamic DSM Shoes ANNOUNCED...

Posted By Mark Shaw, Friday, March 4, 2016
https://www.youtube.com/watch?v=ZliI-LtrGUw

AND THE WINNER of the DYNAMIC DSM shoes is…
THE AESP 2016 NAT’L CONFERENCE Booth 512, DYNAMIC DSM SHOE DRAWING

I am pleased to announce Kristi J. Kezar with Honeywell as the winning recipient of the Dynamic DSM shoes from the 2016 AESP Nat’l Conference & Expo in February.

Thank you for participating in our Dynamic DSM shoe drawing. We hope you learned more about Dynamic DSM and how we can provide you with our DSM Tracking System while you visited our booth.  As you run toward your company goals, we hope these shoes will take you even further on the journey.

Visit www.DynamicDSM.com for further information about our DSM solution or contact Mark Shaw at 310.645.0006

Once again, Congratulations Kristi! 


The DYNAMIC DSM Team


Tags:  DSM shoes  Dynamic DSM shoes drawing  Green shoes winner 

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Congratulations are in order for WECC’s Bob Pfieffer

Posted By Kim Burtraw, Thursday, February 25, 2016

Tags:  Lifetime Achievement Award  WI DEHCR 

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Alliant Energy Advisor wins 2016 MEEA Inspiring Efficiency Award

Posted By Laura Orfanedes, Thursday, February 25, 2016

Alliant Energy Advisor wins 2016 MEEA Inspiring Efficiency Award  

Pilot used Fiveworx software to increase program participation,

improve c-sat, and deliver energy savings

KNOXVILLE, Tenn., February 25, 2016—Fiveworx (www.fiveworx.com), a digital customer engagement software company for the energy sector, today announced that client program, Alliant Energy Advisor, will receive the Midwest Energy Efficiency Alliance’s (MEEA) 2016 Education Award during MEEA’s Inspiring Efficiency Awards Dinner tonight in Chicago, IL. The award is presented to an organization that has developed and implemented a campaign, program, or strategy to increase knowledge and action on energy efficiency.

Alliant Energy in Wisconsin (WI) began piloting Fiveworx email marketing and marketing automation software in 2014 to address common barriers to energy efficiency, drive customer engagement, and increase energy efficiency program participation.  An independent evaluation of the pilot’s first nine months showed that Alliant Energy customers in the treatment group:

·       Exceeded enrollment expectations.

·       Participated in WI’s Focus on Energy program at double the control group’s rate.

·       Reported increased satisfaction with Alliant Energy and high satisfaction with the pilot         experience.

·       Achieved aggregate savings of roughly 525,000 kWh and 32,000 therms.

“The customer segmentation that underlies the Fiveworx platform allows us to talk with our customers in a more personalized way,” said Jeff Adams, team lead-customer programs and business support at Alliant Energy. “We can see that they are responding because they are taking more steps to save energy and indicating a higher degree of satisfaction with us.”

The WI Public Service Commission approved a second year and expansion of the pilot in 2016.

ABOUT FIVEWORX

Fiveworx is a customer engagement platform that was purpose-built for the energy sector. Our email marketing and marketing automation software features persona-based messaging created specifically to tap into energy customers’ deeper emotional drivers and motivate them to act, resulting in increased utility program participation, improved customer satisfaction, and energy savings. Visit fiveworx.com to learn more.

ABOUT ALLIANT ENERGY

Alliant Energy Corporation (NYSE: LNT), headquartered in Madison, Wis., provides regulated electric and natural gas service to approximately 950,000 electric and 410,000 natural gas customers in more than 1,200 communities across Iowa and Wisconsin. Alliant Energy’s mission is to deliver the energy solutions and exceptional service customers and communities count on – safely, efficiently and responsibly. Interstate Power and Light Company and Wisconsin Power and Light Company are Alliant Energy’s two public utility subsidiaries. For more information, visit alliantenergy.com.

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Tags:  #MES2016  Behavioral  Customer Engagement  DSM  Energy Efficiency  Fiveworx  Jamie Lalos 

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